Contact us

You can submit a service request online, over the phone or email.

Our service centres are open Monday to Friday.

Phone

We're here to help 24 hours, 7 days a week on 1300 581 299.

Call our service centres between 8:30am and 4:30pm, Monday to Friday to make a payment over the phone (except public holidays) or use our Online services.

    Service centres

    Our customer service centres are open Monday to Friday - 8:30am to 4:30pm.

    Eastgardens

    Ground floor of Westfield Eastgardens 
    152 Bunnerong Road
    Eastgardens NSW 2036

    Rockdale

    444-446 Princes Highway
    Rockdale NSW 2216

    Customer service complaints

    We are committed to receiving, managing and resolving complaints to continually improve customer experience, our services and community satisfaction. A complaint can be submitted online, over the phone or email.

    Our Complaint Management Policy provides Council, staff and the community a clear structure for managing complaints, and is supported by the Complaint Management Guideline which outlines what is and what is not a complaint, and the processes and responsibilities in complaint management.

    •    Complaint Management Policy
    •    Complaint Management Guidelines

    Other relevant information

    Translating and interpreter services

    Please call TIS National on 131 450 to access translation and interpreting services.

    Please advise TIS that you would like to talk to Bayside Council NSW.

    Electricity, telecommunications, water and gas

    We don't provide utilities such as electricity, telecommunications, water and gas.

    If you are experiencing an issue with your utilities, please report it directly to the service provider:

    Issue Authority How to contact

    Poles, wires, lights

    Ausgrid

    General enquiries:

    Emergencies:

    Report a light pole issue:

    Pits, pillars, cabinets, underground cables, overhead cables, elevated joints and manhole covers

    Telstra

    Online

    13 22 03

    Water leaks in public places, water outages, faults

    Sydney Water

    Online

    13 20 90

    If you smell gas in the street or property

    AGL

    Online

    1800 427 532

    nbn™ infrastructure

    nbn™

    Online

    1800 687 626
    (for damage creating a Health & Safety hazard)

     

    Emergencies

    In an emergency call 000 for the NSW Police Force, Fire and Rescue NSW and the Ambulance Service of NSW.

    If you have an urgent service request you can contact us any time on 1300 581 299.

    Councillors

    We have 15 Councillors elected every four years to represent our community.

    See our Councillors page for a map of wards and Councillor contact details.

    Libraries

    Most of our libraries are currently open with the exception of Brighton Le Sands and you can still access a range of content online.

    You can access several catalogues, ebooks, audio books and other resources.

    Find out more

    Social media

    Follow us on Facebook, Instagram and YouTube.

    Stay connected

    For community news and media releases see our news page.

    View our quarterly newsletter to see what's happening in the area. Subscribe to receive these straight to your email.

    Bayside businesses can also receive the latest business news by subscribing to Bayside Business E News.

    We understand the importance of community engagement as a key driver in our decision making process. Have Your Say is an on line platform where we you can express your opinions and views about plans, projects and policies.

    Justice of the Peace

    Justice of the Peace (JP) services are provided by volunteers as a service to the community by the NSW Justice Association Inc.

    Please call the appropriate library before you come in to confirm they will be available on the day. No appointment needed.

    • Eastgardens Library has a JP attending every Tuesday from 9am to 1pm and Thursday from 1pm to 4:45pm.
    • Mascot Library has a JP attending every Thursday from 10:30am to 12:30pm. 
    • Sans Souci Library has a JP attending every Monday from 10am to 12pm.

    Visit our Library Opening Hours for the latest JP availability.

    Below is a list of JP Services in the Bayside and surrounding area not associated with Bayside Council. As Bayside Council is not associated with the following services, we cannot guarantee changes to service availability.

    • Arncliffe Pharmacy (02) 9567 1550
    • Century 21 Sans Souci (02) 9529 3822
    • Maroubra Police Station Daily 2pm-3pm (02) 9349 9299
    • Rockdale Community Services (02) 9024 5500 
    • Service NSW Centres 13 77 88
    • State Member Office, Steve Kamper MP Mon-Fri 9am-5pm (02) 9597 1414
    • The In Tax Rockdale (02) 9056 3396
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    Bookings