Contact us

If you have not found what you are looking for on our website, feel free to contact us any time, any day on 1300 581 299, by email or you can lodge requests online.


In an emergency call 000 for the NSW Police Force, Fire and Rescue NSW and the Ambulance Service of NSW.

Our Customer Call Centre is open 24 hours a day, 7 days a week. To report any concerns or issues on 1300 581 299 (if calling after hours, this number will direct you to the appropriate after-hours service).

2020 Australia Day Closure

All Customer Service Centres and Libraries will be closed on Monday 27 January 2020 for the observed Australia Day public holiday.

Please click here to see the Library opening hours.

Opening hours

8:30am - 4:30pm Monday to Friday and 9am - 1pm Saturday

Note that all Development, Engineering and related Applications must be lodged:

  • 8:30am - 4pm Monday to Friday
  • 9am - 12:30pm Saturday

Please click here to see the Library opening hours.

General enquiries

Eastgardens Customer Service Centre, 152 Bunnerong Road, Eastgardens NSW 2036

Rockdale Customer Service Centre, 444 - 446 Princes Highway, Rockdale NSW 2216

Translating and interpreter service

Please call TIS National on 131 450 to access translation and interpreting services. Please advise TIS that you would like to talk to Bayside Council in NSW.

Lodge a complaint online

We are committed to providing exceptional service and encourage our community to request a service or provide feedback. You can provide us feedback by phone, email, in person at Rockdale or Eastgardens and via an anonymous online form.

Lodge a request or report online

Need to contact us?

Call 1300 581 299 (weekdays 8:30am-4pm and Saturday 9am-1pm) or email