Contact us

If you have not found what you are looking for on our website, feel free to contact us any time, any day on 1300 581 299, by email or you can lodge requests online.


In an emergency call 000 for the NSW Police Force, Fire and Rescue NSW and the Ambulance Service of NSW.

Our Customer Call Centre is open 24 hours a day, 7 days a week. To report any concerns or issues on 1300 581 299 (if calling after hours, this number will direct you to the appropriate after-hours service).

Opening hours

The Customer Service Call Centre is open from 8:30am to 4:30pm Monday to Friday while the Customer Service Counters at Eastgardens and Rockdale are open from 8:30am to 4:30pm Monday to Friday and 9am to 12pm on Saturday.

Payments made over the counter on a Saturday can only be made by EFTPOS or cheque - no cash.

Council's Development Advisory Service is available Monday to Friday, 8:30am to 4:30pm at either of our Customer Service Centres.

Please click here to see the Library opening hours.

General Enquiries

Customer Service Counter, Rockdale Library, 444-446 Princes Highway, Rockdale - operating hours are Monday to Friday, 8:30am to 4:30pm and Saturday, 9am to 12pm.

Customer Service Counter, Westfield Eastgardens, 152 Bunnerong Road, Eastgardens - operating hours are Monday to Friday, 8:30am to 4:30pm and Saturday, 9am to 12pm.

Translating and interpreter service

Please call TIS National on 131 450 to access translation and interpreting services. Please advise TIS that you would like to talk to Bayside Council in NSW.

Lodge a complaint online

We are committed to providing exceptional service and encourage our community to request a service or provide feedback. You can provide us feedback by phone, email and in person at our Customer Service Centres at Rockdale or Eastgardens.

Lodge a request or report online