Contact us

You can submit a service request online, over the phone or email.

Our service centres are open Monday to Friday.

Public holiday opening hours

Our customer service centres, libraries, and childcare centres will close on the following dates:

  • 3 October - Labour Day public holiday

Waste is still collected on public holidays, and online services are still available but there may be a delay in processing.

Phone

We're here to help 24 hours, 7 days a week on 1300 581 299

If you need to make a payment over the phone, please call on Monday, Friday 8:30am to 4:30pm (except public holidays).

Service centres

Our customer service centres are open Monday to Friday 8:30am to 4:30pm:

Eastgardens
Ground floor of Westfield Eastgardens 
152 Bunnerong Road
Eastgardens NSW 2036

Justice of the Peace services are unavailable at Eastgardens on Thursday 22 September as the library will close for the national day of mourning public holiday.

Rockdale
444-446 Princes Highway
Rockdale NSW 2216

Other relevant information

Translating and interpreter services

Please call TIS National on 131 450 to access translation and interpreting services.

Please advise TIS that you would like to talk to Bayside Council NSW.

Electricity, telecommunications, water and gas

We don't provide utilities such as electricity, telecommunications, water and gas.

If you are experiencing an issue with your utilities, please report it directly to the service provider:

Issue Authority How to contact

Poles, wires, lights

Ausgrid

General enquiries:

Emergencies:

Report a light pole issue:

Pits, pillars, cabinets, underground cables, overhead cables, elevated joints and manhole covers

Telstra

Online

13 22 03

Water leaks in public places, water outages, faults

Sydney Water

Online

13 20 90

If you smell gas in the street or property

AGL

Online

1800 427 532

nbn™ infrastructure

nbn™

Online

1800 687 626
(for damage creating a Health & Safety hazard)

 

Emergencies

In an emergency call 000 for the NSW Police Force, Fire and Rescue NSW and the Ambulance Service of NSW.

If you have an urgent service request you can contact us any time on 1300 581 299.

Councillors

We have 15 Councillors elected every four years to represent our community.

See our Councillors page for a map of wards and Councillor contact details.

Libraries

Most of our libraries are currently open with the exception of Brighton Le Sands and you can still access a range of content online.

You can access several catalogues, ebooks, audio books and other resources.

Find out more

Social media

Follow us on Facebook, Instagram and YouTube.

Stay connected

For community news and media releases see our news page.

View our quarterly newsletter to see what's happening in the area. Subscribe to receive these straight to your email.

We understand the importance of community engagement as a key driver in our decision making process. Have Your Say is an on line platform where we you can express your opinions and views about plans, projects and policies.

Justice of the Peace

Justice of the Peace (JP) services are provided by volunteers as a service to the community by the NSW Justice Association Inc.

Please call the appropriate library before you come in to confirm they will be available on the day. No appointment needed.

  • Eastgardens Library has a JP attending every Thursday from 1pm to 4:45pm.
  • Mascot Library has a JP attending every Thursday from 10:30am to 12:30pm. Justice of the Peace services are unavailable at Mascot on Thursday 8 September. You can still find JP services at our other libraries.
  • Sans Souci Library has a JP attending every Monday from 10am to 12pm.

Visit our Library Opening Hours for the latest JP availability.

Below is a list of JP Services in the Bayside and surrounding area not associated with Bayside Council. As Bayside Council is not associated with the following services, we cannot guarantee changes to service availability.

  • Arncliffe Pharmacy (02) 9567 1550
  • Maroubra Police Station Daily 2pm-3pm (02) 9349 9299
  • Rockdale Community Services (02) 9024 5500 
  • Service NSW Centres 13 77 88
  • Tax Assist Accountant Rockdale (02) 9056 3396
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