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Contact us
You can submit a service request online, over the phone or email.
Our service centres are open Monday to Friday.
Online services
You can access these services online:
-
report a missed bin service, damaged or stolen bin, or illegal dumping
-
register a pet (links to NSW Pet Registry).
For other non-urgent matters, you can also email us: council@bayside.nsw.gov.au
Phone
We're here to help 24 hours, 7 days a week on 1300 581 299.
Call our service centres between 8:30am and 4:30pm, Monday to Friday to make a payment over the phone (except public holidays) or use our Online services.
Our regular service hours will change for Easter and ANZAC Day, see Service centres for our holiday opening times.
Our 1300 line remains open over public holiday periods and will divert to our after hours and public holidays centre.
Service centres
Our customer service centres are open Monday to Friday - 8:30am to 4:30pm.
Eastgardens
Ground floor of Westfield Eastgardens
152 Bunnerong Road
Eastgardens NSW 2036
Rockdale
444-446 Princes Highway
Rockdale NSW 2216
Public holiday opening hours
Our customer service centres will be closed on the following dates:
-
ANZAC Day, Tuesday 25 April
Customer service complaints
We are committed to receiving, managing and resolving complaints to continually improve customer experience, our services and community satisfaction. A complaint can be submitted online, over the phone or email.
Our Complaint Management Policy provides Council, staff and the community a clear structure for managing complaints, and is supported by the Complaint Management Guideline which outlines what is and what is not a complaint, and the processes and responsibilities in complaint management.
• Complaint Management Policy
• Complaint Management Guidelines
Other relevant information
Translating and interpreter services
Please call TIS National on 131 450 to access translation and interpreting services.
Please advise TIS that you would like to talk to Bayside Council NSW.
Electricity, telecommunications, water and gas
We don't provide utilities such as electricity, telecommunications, water and gas.
If you are experiencing an issue with your utilities, please report it directly to the service provider:
| Issue | Authority | How to contact |
|---|---|---|
|
Poles, wires, lights |
Ausgrid |
General enquiries: Emergencies: Report a light pole issue: |
|
Pits, pillars, cabinets, underground cables, overhead cables, elevated joints and manhole covers |
Telstra |
|
|
Water leaks in public places, water outages, faults |
Sydney Water |
|
|
If you smell gas in the street or property |
AGL |
|
|
nbn™ infrastructure |
nbn™ |
1800 687 626 |
Emergencies
In an emergency call 000 for the NSW Police Force, Fire and Rescue NSW and the Ambulance Service of NSW.
If you have an urgent service request you can contact us any time on 1300 581 299.
Councillors
We have 15 Councillors elected every four years to represent our community.
See our Councillors page for a map of wards and Councillor contact details.
Libraries
Most of our libraries are currently open with the exception of Brighton Le Sands and you can still access a range of content online.
You can access several catalogues, ebooks, audio books and other resources.
Social media
Stay connected
For community news and media releases see our news page.
View our quarterly newsletter to see what's happening in the area. Subscribe to receive these straight to your email.
Bayside businesses can also receive the latest business news by subscribing to Bayside Business E News.
We understand the importance of community engagement as a key driver in our decision making process. Have Your Say is an on line platform where we you can express your opinions and views about plans, projects and policies.
Justice of the Peace
Justice of the Peace (JP) services are provided by volunteers as a service to the community by the NSW Justice Association Inc.
Please call the appropriate library before you come in to confirm they will be available on the day. No appointment needed.
- Eastgardens Library has a JP attending every Tuesday from 9am to 1pm and Thursday from 1pm to 4:45pm.
- Mascot Library has a JP attending every Thursday from 10:30am to 12:30pm.
- Sans Souci Library has a JP attending every Monday from 10am to 12pm.
Visit our Library Opening Hours for the latest JP availability.
Below is a list of JP Services in the Bayside and surrounding area not associated with Bayside Council. As Bayside Council is not associated with the following services, we cannot guarantee changes to service availability.
- Arncliffe Pharmacy (02) 9567 1550
- Century 21 Sans Souci (02) 9529 3822
- Maroubra Police Station Daily 2pm-3pm (02) 9349 9299
- Rockdale Community Services (02) 9024 5500
- Service NSW Centres 13 77 88
- State Member Office, Steve Kamper MP Mon-Fri 9am-5pm (02) 9597 1414
- The In Tax Rockdale (02) 9056 3396