Contact us

You can submit a service request online, over the phone or email.

Our service centres are open Monday to Friday.


We're here to help 24 hours, 7 days a week on 1300 581 299

If you need to make a payment over the phone, please call on Monday, Friday 8:30am to 4:30pm (except public holidays).

Service centres

Our customer service centres are open Monday to Friday 8:30am to 4:30pm:

Ground floor of Westfield Eastgardens 
152 Bunnerong Road
Eastgardens NSW 2036

444-446 Princes Highway
Rockdale NSW 2216

You must observe COVID-19 safety conditions:

  • check in and out of the centre on the Service NSW app

  • provide proof of vaccination or medical exemption (if aged 16 or over)

  • wear a face mask (except children under the age of 12 or with medical exemption).

Other relevant information

Christmas and New Year Hours of Operation

Customer Service and Libraries (Eastgardens and Rockdale)

Friday 24 December - 8:30am-1pm
Saturday 25 December - Closed
Sunday 26 December - Closed
Monday 27 December - Closed
Tuesday 28 December - Closed
Wednesday 29 December - 8:30am-4:30pm
Thursday 30 December - 8:30am-4:30pm
Friday 31 December - 8:30am-4:30pm
Saturday 1 January - Closed
Sunday 2 January - Closed
Monday 3 January - Closed
Tuesday 4 January - Resume normal hours

Our other Libraries will be closed from 1pm on Friday 24 December and reopen on Tuesday 4 January. Library returns can be made through the 24/7 chutes at Eastgardens and Rockdale Libraries.

Note: that 24/7 access to Council services can occur via online services and by phone on 1300 581 299.

Recreation Facilities

Botany Aquatic Centre

Friday 24 December - 6am-5pm
Saturday 25 December - Closed
Sunday 26 December - 7am-6pm
Monday 27 December - 7am-6pm
Tuesday 28 December - 7am-6pm
Wednesday 29 December - 6am-7pm
Thursday 30 December - 6am-7pm
Friday 31 December - 6am-5pm
Saturday 1 January - 7am-6pm
Sunday 2 January - 6am-7pm
Monday 3 January - 7am-6pm
Tuesday 4 January - Resume normal hours

Botany Golf Pro Shop

Will retain current opening hours of 7am to 4:30pm except Saturday 25 December when it will be closed

Child Care Centres

Thursday 23 December - last day for the services 
Friday 7 January - staff back at the services
Monday 10 January - first day back for the children

Family Day Care

Friday 24 December - last day for the service
Tuesday 4 January - service re-opens

Youth Services

Friday 17 December - last day of Youth Services program
Thursday 6 January - Youth Worker available
Monday 10 January - Youth Program starts

Translating and interpreter services

Please call TIS National on 131 450 to access translation and interpreting services.

Please advise TIS that you would like to talk to Bayside Council NSW.

Electricity, telecommunications, water and gas

We don't provide utilities such as electricity, telecommunications, water and gas.

If you are experiencing an issue with your utilities, please report it directly to the service provider:

Issue Authority How to contact

Poles, wires, lights


General enquiries:


Report a light pole issue:

Pits, pillars, cabinets, underground cables, overhead cables, elevated joints and manhole covers



13 22 03

Water leaks in public places, water outages, faults

Sydney Water


13 20 90

If you smell gas in the street or property



1800 427 532

nbn™ infrastructure



1800 687 626
(for damage creating a Health & Safety hazard)



In an emergency call 000 for the NSW Police Force, Fire and Rescue NSW and the Ambulance Service of NSW.

If you have an urgent service request you can contact us any time on 1300 581 299.


We have 15 Councillors elected every four years to represent our community.

See our Councillors page for a map of wards and Councillor contact details.


While most of our libraries are currently closed with the exception of Eastgardens and Rockdale, you can still access a range of content online.

You can access several catalogues, ebooks, audio books and other resources.

Find out more

Social media

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Stay connected

For community news and media releases see our news page.

View our quarterly newsletter to see what's happening in the area. Subscribe to receive these straight to your email.

We understand the importance of community engagement as a key driver in our decision making process. Have Your Say is an on line platform where we you can express your opinions and views about plans, projects and policies.