If you don't receive your annual rate notice by the end of July or your reminder notice at least one month before an instalment is due, please email firstname.lastname@example.org and request a copy, don't forget to include the address of the relevant property in the email. Please note: copies of Rate Notices can only be sent to the property owner.
An annual rates notice detailing all your rates and charges will be posted at the end of July each year.
You can opt to pay your rates in full by 31 August or you can pay by four equal instalments that are due on the following dates:
- Instalment 1 by 31 August
- Instalment 2 by 30 November
- Instalment 3 by 28 February
- Instalment 4 by 31 May
Reminder notices for your 2nd, 3rd and 4th instalments are posted at the end of the month prior to the due date.
How To Pay Your Rates
Details of how you can pay your rates is shown on the back of your rate notice. These include:
- BPAY. Contact your bank for details on how to access your account using BPAY.
- Australia Post offices. Pay by cash, cheque, debit card or credit card (Visa and Mastercard).
- Online at http://www.postbillpay.com.au/ using your credit card (Visa and Mastercard).
- Phone - call 13 18 16 using your credit card (Visa and Mastercard).
- Post a cheque or money order with the payment advice from the bottom section of your rate notice to Locked Bag W122, SYDNEY NSW 1292 (Please do not send cash through the mail).
- In person at any of our Customer Service Centres.
Please note: A service fee is charged for all credit card payments.
Unpaid rates remain a debt on your property, regardless of any change of ownership.
Interest is charged on overdue rates and charges and is calculated daily from the date that the rates were due. To avoid paying interest, please pay your rates by the due date on the notice.
If you fall behind by two instalments, you must advise Council in writing (within seven days) of how and when you intend to bring your account up to date. Special arrangements can be made for residents in the event of extreme financial hardship.
You can make an arrangement to pay your outstanding rates debt by completing and returning to us the Pay by Arrangement Application Form.