Apply to change your rates payment

If you are experiencing hardship, you may be eligible for a rates deferral or payment arrangement.

Apply for a change to your rates payment

If you are eligible, you may apply to enter into a payment arrangement to pay off your rates.

Apply online

If you can't apply online, call us on 1300 581 299.


You can apply to defer or enter into a payment arrangement for your rates if you:

  • are experiencing financial hardship
  • agree to pay your rates in a payment arrangement.

We will only accept one application per assessment.

What you need

To apply you'll need to complete our online form and provide:

  • your details and information about your property
  • if applying for a payment arrangement, your proposed payment schedule.

More information

  • A payment arrangement is defined as a regular periodical payment, having regard to the ratepayer's personal financial circumstances, so as to have the rates paid in full by 30 June 2022.
  • Rates, instalment and reminder notices will still be issued during the term of this arrangement.