We levy rates annually. The rates must be paid in full by 31 August each year or by four equal instalments on the last day in August, November, February and May. Your rates notice will contain details of all your rates and annual charges, due dates and amounts, and all the payment options available.
An annual rates notice detailing all your rates and charges will be posted at the end of July each year.
You can opt to pay your rates in full by 31 August each year or you can opt to pay by four equal instalments by the following due dates:
- Instalment 1 by 31 August
- Instalment 2 by 30 November
- Instalment 3 by 28 February
- Instalment 4 by 31 May
Reminder notices for your 2nd, 3rd and 4th instalments are posted at the end of the month prior to the due date.
If you don't receive your annual rate notice by the end of July or your reminder notice at least one month before an instalment is due, please contact our Customer Service Centre on 1300 581 299 as soon as possible so we can send a copy to you.
How To Pay Your Rates
Details of how you can pay your rates is shown on the back of your rate notice. These include:
- BPAY. Contact your bank for details on how to access your account using BPAY.
- At any Australia Post office by cash, cheque, debit card or credit card (Visa and Mastercard).
- Online at http://www.postbillpay.com.au/ using your credit card (Visa and Mastercard)
- By phone on 13 18 16 using your credit card (Visa and Mastercard).
- By posting a cheque or money order together with the payment advice you can tear off from the bottom section of your notice to Locked Bag W122, Sydney, NSW 1292 (Please do not send cash through the mail).
- In person at any any of our Customer Service Locations
Unpaid rates remain a debt on your property, regardless of any change of ownership.
If you are issued with a rate notice you should make sure you give it prompt attention. We charge interest on unpaid rates and charges. Interest is calculated daily from the date that the rates were due.
If you fall behind by two instalments, you must advise Council in writing (within seven days) of how and when you intend to bring your account up to date. Special arrangements can be made for residents in the event of extreme financial hardship.
You can make an arrangement to pay your outstanding rates debt by completing and returning to us the Pay by Arrangement Application Form.