Contact us

You can submit a service request online, over the phone or email.

Our service centres are open Monday to Friday.

Phone

We're here to help 24 hours, 7 days a week on 1300 581 299

If you need to make a payment over the phone, please call on Monday, Friday 8:30am to 4:30pm (except public holidays).

Service centres

Our customer service centres are open Monday to Friday 8:30am to 4:30pm:

Eastgardens
Ground floor of Westfield Eastgardens 
152 Bunnerong Road
Eastgardens NSW 2036

Rockdale
444-446 Princes Highway
Rockdale NSW 2216

You must observe COVID-19 safety conditions:

  • check in and out of the centre on the Service NSW app

  • provide proof of vaccination or medical exemption (if aged 16 or over)

  • wear a face mask (except children under the age of 12 or with medical exemption).

Other relevant information

Australia Day Hours of Operation

Customer Service and Libraries

Wednesday 26 January - Closed

Library returns can be made through the 24/7 chutes at Eastgardens and Rockdale Libraries.

Note: that 24/7 access to Council services can occur via online services and by phone on 1300 581 299.

Translating and interpreter services

Please call TIS National on 131 450 to access translation and interpreting services.

Please advise TIS that you would like to talk to Bayside Council NSW.

Electricity, telecommunications, water and gas

We don't provide utilities such as electricity, telecommunications, water and gas.

If you are experiencing an issue with your utilities, please report it directly to the service provider:

Issue Authority How to contact

Poles, wires, lights

Ausgrid

General enquiries:

Emergencies:

Report a light pole issue:

Pits, pillars, cabinets, underground cables, overhead cables, elevated joints and manhole covers

Telstra

Online

13 22 03

Water leaks in public places, water outages, faults

Sydney Water

Online

13 20 90

If you smell gas in the street or property

AGL

Online

1800 427 532

nbn™ infrastructure

nbn™

Online

1800 687 626
(for damage creating a Health & Safety hazard)

 

Emergencies

In an emergency call 000 for the NSW Police Force, Fire and Rescue NSW and the Ambulance Service of NSW.

If you have an urgent service request you can contact us any time on 1300 581 299.

Councillors

We have 15 Councillors elected every four years to represent our community.

See our Councillors page for a map of wards and Councillor contact details.

Libraries

Most of our libraries are currently open with the exception of Brighton Le Sands and you can still access a range of content online.

You can access several catalogues, ebooks, audio books and other resources.

Find out more

Social media

Follow us on Facebook, Instagram and YouTube.

Stay connected

For community news and media releases see our news page.

View our quarterly newsletter to see what's happening in the area. Subscribe to receive these straight to your email.

We understand the importance of community engagement as a key driver in our decision making process. Have Your Say is an on line platform where we you can express your opinions and views about plans, projects and policies.

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