Online services
You can make payments, apply for Council certificates, or report issues online. See other online services below.
- Check your bin collection day
- Report a missed bin service, damaged or stolen bin, or illegal dumping
- Lodge a development application
- Track the status of your development application
- Register a pet (NSW Pet Registry).
You can also email us on council@bayside.nsw.gov.au for non-urgent matters.
Phone
You can reach us 24 hours, 7 days a week by calling 1300 581 299.
Our 1300 line remains open over public holiday periods and will divert to our after hours and public holidays centre.
Call our service centres between 8:30am - 5:30pm, Monday to Friday (except public holidays) to make a payment over the phone. You can also complete transactions any time using our online services.
Customer Service Callback Service
Bayside Council offers a callback service, allowing residents to receive a return phone call rather than waiting on hold.
Customer Service will keep your place in the queue and call you back from 02 9312 5580 when an officer becomes available.
Service centres
Our customer service centres are open 8:30am - 4:30pm, Monday to Friday.
Eastgardens
Ground floor of Westfield Eastgardens
152 Bunnerong Road
Eastgardens NSW 2036
Rockdale
444-446 Princes Highway
Rockdale NSW 2216
Report an Issue
Council provides a broad range of services to our community. To report an issue relating to one of Council services, visit the Report It page.
Compliments and Complaints
Council is committed to providing high-quality services to our community. We welcome feedback from customers, as it helps us recognise what we are doing well and identify opportunities to improve our services.
A compliment is positive feedback about a Council service or staff member. Compliments are valued and shared with relevant teams to recognise good service. If you would like to share a compliment or positive feedback, please email council@bayside.nsw.gov.au.
A complaint is an expression of dissatisfaction about Council’s policies, procedures, staff, or the quality of a service. Complaints are managed in accordance with Council’s Complaint Management Policy and Guidelines. If you would like to make a complaint, please email council@bayside.nsw.gov.au.
• Complaint Management Policy
• Complaint Management Guidelines
Customer Experience Strategy
Our Customer Experience Strategy 2023-2027 sets out the strategic direction to ensure that we provide the services and standards our customers need and expect now and into the future.
Learn more about the Customer Experience Charter.
