Complaints and compliments

We are committed to providing exceptional customer experiences, and encourage our community to provide feedback on existing services, or request new services to fill a potential gap.

We manage the everyday services our community rely on like repairing local roads and footpaths, pruning public trees, removing rubbish, and maintaining local parks and facilities.

A complaint is when a person expresses dissatisfaction with Council’s policies, procedures, staff or the quality of customer service.

Complaints can be raised anonymously, however Council may only act on these complaints where it appears to be a serious risk to the public, or if there’s sufficient information for an investigation.

Download the Complaints Management Policy and Complaints Management Guidelines for more information on making a complaint to Council.

Email

council@bayside.nsw.gov.au

Phone

1300 581 299 (feedback can be received between 8:30am and 4:30pm, Monday to Friday)

In person

Customer Service Centres open 8:30am and 4:30pm, Monday to Friday:

Westfield Eastgardens; 152 Bunnerong Road Eastgardens NSW 2036
Rockdale Library; 444-446 Princes Highway, Rockdale NSW 2216